HOT TUB DISCLAIMER

We have prepared this Hot Tub Disclaimer, for all guests staying within our lodges that have hot tubs at Finlake Holiday Resort & Spa.

If you have decided that you will not be using the hot tub during your stay, please note that it will be emptied prior to your arrival and closed for the duration of your stay.

BEFORE YOUR ARRIVAL

If you do not wish to use the hot tub facilities within your lodge, please let us know. If we do not receive an email or signed confirmation that you agree to the use of the hot tub, the hot tub will not be prepared for your arrival.

Guests wishing to enjoy the hot tub are required to read this disclaimer and then complete the below. Any questions email us directly at eleanorcumming@gmail.com

If we do not receive this via email the hot tub will not be prepared for your stay.             

PLEASE NOTE: As the lead guest, and signatory of this form, you are responsible for ALL the people staying at the lodge with you during your stay being aware and agreeing to this information.A copy of the rules will be available in your lodge guest welcome folder or mounted on the wall. 

The signatory is responsible for making sure that all members of their party, and their guests, are aware of, and strictly adhere to the guidelines for proper use of the hot tub.  

HOT TUB RULES

We understand that having a hot tub in your lodge is a special touch to your holiday experience and adds that little bit of extra indulgence to your break.  We want you to have pleasurable experience relaxing under the stars and enjoying the company of friends and family.  For your (and your guests’ safety), it is essential to understand and adhere to the advice and guidelines for proper use as outlined below:

• LODGE owners or their agents Willow Lodge Devon take no responsibility for any accident, injury or health issue resulting from the use of the hot tub.

• The hot tub must never be switched off at the mains. Only authorised maintenance personnel are authorised to control the mains power.  There may be an extra charge added to your bill if the tub is switched off during your stay – even if you are not using it.
• Hot tub cleanliness is paramount. For your own safety it is essential that the water is kept clean as failure to do so results in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals.   Our authorised maintenance personnel will check the chemical balance of the hot tub periodically (approx. every other day) to monitor the levels of micro bacteria.  Water balance/ chemicals will be adjusted as necessary and results recorded. This procedure is a safety requirement for hot tubs in holiday properties and ensures that the chemical balance of the water remains continuously safe for your enjoyment throughout your stay.
• If upon inspection the hot tub is found to be dirty due to misuse, it may be necessary to for us to empty the hot tub and switch it off. We reserve the right to turn the hot tub off for the remainder of your stay.  If you wish to have the hot tub cleaned and refilled, this will incur an additional cost of £35.  Please be aware that it may take some time for the hot tub to reheat.
• Only guests whose names have been provided on your booking are permitted to use your hot tub.
• Please note the maximum capacity for hot tub.

If the hot tub needs to be shut down, cleaned and refilled this will incur you a cost of £50.

WHEN USING THE HOT TUB PLEASE TAKE NOTE OF THE FOLLOWING:  

• People with infectious diseases should not use the hot tub.
• The use of alcohol, drugs or medication before or during the hot tub may lead to drowning.
• People on medication should always consult their doctor before using the tub.
• People who are pregnant, obese, have heart conditions, blood pressure problems, circulatory problems, skin conditions or diabetes should always consult their doctor before using the tub.
• Do not use the tub immediately after strenuous exercise.
• Prolonged use of the hot tub can lead to hyperthermia. This is a dangerous condition when the internal body temperature exceeds 37 degrees. Symptoms may include failure to perceive impending hazard, failure to perceive heat, failure to recognise need to leave the tub, unconsciousness and drowning.
• Do not open the electrical box of the hot tub.
• Do not allow any pets in the hot tub.
• NEVER leave one person alone in the tub or let them sleep in it. This could lead drowning.
• Do not drink the water, or allow the water to enter your mouth.
• NEVER allow children under 5 in the hot tub.
• In the interest of the peace and quiet for other guests staying on site the hot tub cannot be used past 10pm.

Enjoy the hot tub but remember: Any damage to the hot tub, the cover, cover lifting arm and handles will be charged for.
Please treat the tub as if it were your own as maintenance is expensive.

GUIDELINES FOR PROPER USE OF HOT TUB

The hot tub has been provided for you to enjoy in comfort and provide a relaxing experience whilst you stay with us.   However, for your safety and enjoyment there are guidelines for the proper use of the hot tub that must be adhered to by all guests. This is an important health and safety legal requirement for Hot tubs used in a commercial environment.  You must adhere to the guidelines set out below. Failure to do so could result in injury or death and Willow Lodge accepts no liability, due to loss or injury in relation to inappropriate behaviour, or misuse whilst   in or around the confines of the hot tub. There are a few simple rules to follow so you can enjoy  the tub throughout your stay.

4CHILDREN & PREGNANCY 

Risk to children – Extreme caution must be exercised to prevent unauthorised access by under age children. The hot tub cover must remain closed at all times unless a responsible adult is present.
No children under 5 years old are permitted in the tub, as they cannot regulate their body temperatures suitably.
Instruct your children to shower and visit the toilet prior to use of the tub and inform them to keep their heads out of the water (especially mouth and ears). Use extreme caution with all children wishing to use the hot tub, they are prone to overheating and this can be very dangerous.  ALL children under 16 MUST be supervised at all times. 

OPERATION 

ONLY use the control panel buttons shown to you on entry. Improper use can put the tub ‘to sleep’, which lowers the temperature and this can take up to a few hours to warm up again and increases the possibility of bacteria’s multiplying.
Never remove the operating panel, the suction fitting etc. from the hot tub. 

REMOVING AND REPLACING THE COVER

There are 4 clips to hold the hot tub lid on. Do not attempt to forcibly pull the lid or its clips. Always strap the lid down and clip all clips back when you leave the tub.  Failure to do so may end up with the lid being blown off and can damage the lid and its supporting arms, this could be very expensive to repair and you are liable for the cost. 

 Please report any illnesses following Hot tub usage to the office immediately. This is extremely important if pneumonia-like symptoms are experienced.